Terms and Conditions

Orders

Upon placing an order with us, it would be deemed that you have read, understood and agreed to these Terms and Conditions. If you are unhappy with any part of these terms and Conditions, you should contact customer services before placing an order by emailing sales@hiddenmill.com or by post at our address shown below.

By placing an order through our website, you are making an offer to Hidden Mill Limited to purchase the goods listed in your order upon the terms described. In order to process/accept an order, we will require the following information: your name, address, email address and contact phone number as well as your credit/debit card details.

For all items, payment is required upon ordering.

We may, in order to contact you, provide our couriers with your contact phone number; without this information we will be unable to process your order. Our contract for the sale of our products will only exist once an order has been accepted, processed and been dispatched to you.

Please note, we will not be able to meet any obligations as a result of the following:

  • If the product you ordered is out of stock.
  • We are unable to authorise your payment.
  • If it is identified that there is a product description or pricing error
  • If customers do not reach any order criteria as stated in the Terms and Conditions

Hidden Mill reserve the right to reject any offer of purchase by you.

Product Pricing & Description

We undertake to ensure that all reasonable care is taken when detailing prices and descriptions of website products and that they are accurate at the time when the appropriate information was entered on our system. Whilst we endeavour to update the website and to ensure that the information is as accurate as possible, there may be occasions when the information on the website (including product descriptions) may not reflect the position exactly at the time an order is placed.

In order to meet your expectations we do our best to provide full details and photographs on our website, we provide wood and fabric samples and are always available for advice. Please do keep in mind that all our furniture is handmade from solid mahogany, a natural product, so there may be slight variances in grain, colour etc

Payment

All prices are inclusive of VAT.

Payment is required on order and must be made prior to the goods being despatched. Please note all deposits paid are non-refundable.

Payment can be made online via PayPal using all major bank cards (you do not need to hold a PayPal account). Payment is also possible via BACS transfer, cash or cheque. Cheques should be made out to Hidden Mill Limited.

Risk & Title

The Products will be at your risk from the time of delivery and when you have signed the Proof of Delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Delivery

We offer FREE DELIVERY to the majority of UK mainland addresses excludes Scottish Highlands and the Channel Islands. Customers are welcome to collect their furniture, this must be arranged in advance. However great care must be taken with your choice of couriers, particularly when moving mirrors. Furniture will be bagged and loosely packed but we ask customers to bring blankets for packing and ensure they will be secure in transit. Hidden mill cannot accept responsibility for any damages which occur in transit when customers arrange their own transport.

Hidden Mill endeavour to deliver all furniture within 4 to 6 weeks. We will wherever possible advise you of any anticipated additional delay when you place your order. Once your furniture order is ready for delivery, you will be contacted and given a delivery date. If you cannot be available for delivery, you can ask for it to be delayed until the next available date our team are in your area. Unfortunately, you cannot select a specific date. We appreciate that most people work during the week and it is sometimes difficult to arrange delivery dates and times that suit. Therefore we are happy for your friends or neighbours to accept delivery and then sign for the goods on your behalf. Just be sure to tell them to check the goods before signing. Please note that we will always aim to complete your order and deliver all items together in a single delivery. Part-shipments are also available upon request (at an additional cost).

Please check access for the furniture/items you are ordering, as it is entirely your responsibility to ascertain that access is possible. We do NOT assemble or install furniture on delivery. You MUST inform us of any access restrictions prior to delivery. It is the responsibility of the customer to check measurements to all access areas (stairs, doorways, etc.) and inform us of any access or parking restrictions and any circumstances which may prevent a successful delivery.

If our delivery personnel judge that an item may not fit into or through the designated access space or that they may incur physical injury or risk damage to the item or your property, then we reserve the right to leave the item in a safe and convenient alternative location. Health and Safety regulations and insurance dictates that out delivery team is not obliged to take furniture other than to your door.
It is your responsibility to check and ensure that you are entirely happy with your purchase, prior to signing the delivery note and before the delivery team leave your premises. Your signature on the delivery note constitutes acceptance of the items. Any damage or defect must be noted on the delivery paperwork when the goods are accepted. If we have to arrange a return collection at a later date this will result in an additional charge. Please note that no goods are to be returned without contacting us first (preferably via telephone) and then confirming this request in writing. We cannot be held responsible for information which has not been noted on this paperwork. Where a delivery date has been agreed but the customer is not present or unwilling to receive the delivery a charge will be applied for redelivery.

International Delivery

At this time unfortunately we are unable to ship overseas. However we do ship to your designated UK port of choice providing you organise the shipping transfer. We do not Pro pack for export but shipping companies are happy to arrange this for you. It is the responsibility of the customer to discuss this and arrange with the shipping company at the point of contact. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. We would require full details of your Shipper, name and contact number and will provide them with any information they may need prior to the goods being despatched from Hidden Mill premises.

Returns/Refunds

More often than not furniture has been finished to your bespoke specifications so goods are only refundable if damaged or faulty. Once an order has been confirmed and is in production it cannot be cancelled. In order to meet your expectations we do our best to provide full details and photographs on our website, provide samples and are always available for advice. All our furniture is made from solid mahogany and is hand carved so please allow for slight variations in wood colour, size, and carving detail. Industry standards allow size variations of up to 2cm (larger or smaller) with handmade items. We ask our customers to consider this when carrying out their measurements and/or considering whether to purchase an item. We will not refund furniture simply because it does not match, suit or fit or because it is found to be unsuitable to the position for which the customer envisaged. We ask all our customers to check their measurements and access points very carefully to avoid disappointment. Unfortunately, we are unable to refund the original delivery charge or the return postage unless the item(s) are faulty, in which case we will fully reimburse.

Miscellaneous

Products manufactured from wood must be treated with respect according to accepted practice. The Seller will review responsibility for problems with materials or workmanship only if:

  • The Products have not been subjected to extremes of temperature or unsuitable atmospheric conditions.
  • No attempt has been made to rectify, alter or dismantle the Products in any way.
  • Products have been subject to normal wear and tear.

Hidden Mill uses only the highest quality mahogany, sourced from sustainable and renewable forests. It is important to note that the colour of raw mahogany can vary according to a number of factors including age, storage and source. The colour of the original wood influences the shade of the polish achieved during the finishing process so a sample may differ slightly from the final product.

It is the responsibility of the Customer to ensure that all fabrics and trims (whether supplied by the Customer or the Supplier) adhere with any of the relevant safety regulations required for the Products intended use.

Voucher codes will expire after one use per customer. To be redeemed by the recipient only. Excludes clearance and sale items. Voucher codes are issued as incentives and are not to be used in conjunction with any other offers. We reserve the right, in any event, to refund orders received using voucher codes if necessary. Please ensure voucher codes are used at the time of ordering. We are unable to refund voucher code discounts after orders have been placed. There is no cash alternative. Hidden Mill may withdraw this offer at any time.

Intellectual Property

All content, design and photography contained within www.hiddenmill.com belong exclusively to Hidden Mill Limited. None of the content may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed without the prior written permission from Hidden Mill Limited.

Privacy & Cookie Policy

Hidden Mill is committed to protecting your privacy, and at the same time we endeavour to use any data we collect from you to provide the best possible service. This privacy policy describes how we collect and use your personal data.

Hidden Mill is a UK based website and takes reasonable care to comply with requirements of the UK Data Protection Act 1998 with regard to the personal information you supply on this site. Hidden Mill uses a security system that protects your information from unauthorised use. However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Hidden Mill may occasionally modify this Privacy Policy, such variations becoming effective immediately upon posting to the website and by continuing to use the website, you will be deemed to accept any such variations.

Financial Data Collection
Hidden Mill does not store ANY of your financial details. Such information is used only to process the payment and is then destroyed.

Data Collection
This site collects personal data from you via web forms, and also via email addresses we provide so that you contact us with enquiries and send us your details. You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy. If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.

Data Collection via Cookies
Hidden Mill Limited may also collect information using cookies. Sometimes cookies are required as part of this site’s operation as they are used to improve services for you. For example:

Enabling a site to recognise your web enabled device so you don’t have to repeat information previously given

Recognising that you may already have already entered your username and password so you won’t need to enter this information again

Measuring how many people are using the site, so usability can be improved

We will not collect personal data about you using cookies outside of this purpose.

Cookies have a variety of beneficial uses, allowing us to assess how you are using our website and from there how we can improve our website. Other cookies improve the functionality of the website, allowing you to store passwords etc. so please be aware that turning off cookies for our website may affect how the website functions.

What Are Cookies?
A cookie is a small piece of data that is stored on your computer if you agree. Cookies allow us to recognise that you have visited our website before and from there we can recall your preferences. Whether that be your stored password, what is in your shopping basket, or information that we can monitor regarding activity to our various sections of the website.

How We Use Cookies
Hidden Mill uses a variety of different types of cookies, and the law requires us to make clear information available to you of their presence and what they are:

Strictly Necessary Cookies – These are cookies which are required for the function and operation of our website. They include the cookies that enable you to log into secure areas of our website, use our shopping cart or make use of e-billing services.

Analytical/Performance Cookies – These allow us to establish the number of visitors and to see how visitors move around our website when they are using it and for how long. This helps us to improve the way our website works. These cookies don’t collect any information that could identify you – all the information collected is anonymous. They will not be used to target adverts to you on other websites.

Functionality Cookies – These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name for example.

Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed. They are then used by third parties to make our website and the advertising displayed on it more relevant to your interests. Hidden Mill does not use targeting cookies. Should you require any further information on our use of cookies, please do not hesitate to contact us.

Disabling Cookies
If you have read through the above information and feel that you would not like to grant permission for Cookies from our website, you can disable them by changing the configuration of your browser to either warn you when you receive a cookie, or to automatically reject them. You may find, however, that disabling cookies means that certain areas of the site do not function correctly.

Data Usage
Hidden Mill will use the data you supply to answer an enquiry or to administer an ongoing commercial relationship. We will also use your data to tell you about changes to the site, new information, or products and services offered by Hidden Mill that we think you will find valuable. You can choose not to receive this information by opting out. Hidden Mill does not share, sell, trade or rent your personal data. We may choose to do so in future with selected third parties whose products and services we think you will find interesting. You can choose not to receive this information by opting out.

Data Usage Links to External Websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Hidden Mill cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Territory & Law

The use of this website and these Terms & Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights that may not be legally excluded. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Events Outside of our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). No financial compensation will be offered to our customers, in any event, for lateness of goods received to us which are manufactured overseas. Nor will any financial compensation be offered for defective products. We aim to resolve the problem (replace the goods), not financially compensate for defective products. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.